• /
  • Terms & Conditions

TERM & CONDITIONS

Free shipping within the UAE is available for orders above 199 dirhams

dirhams will be added to the shipping amount for orders whose value is less than 199 dirhams

The shipment cost will be calculated by the buyer

Outside UAE: the value is determined according to the fees approved by the shipping company.

The cost will be calculated according to the destination country and the weight of the products

The value of products on the website does not include the tax amount.

You can contact us for any inquiries via e-mail info@almalaky.com or by WhatsApp 0097155547779

Offers products

Discount codes cannot be used with discounted merchandise and offers

The return and exchange policy does not apply for offers and discounted products

Discount codes cannot be used with a discounted item or an offer

Return and exchange policy

A product can be returned or exchanged within the first 3 days of receiving an order

fresh royal jelly is a product that cannot be returned or exchanged

Al Malaky Royal can not accept any return of a product that has been customized upon the buyer’s request.

The cost of return or exchange will be calculated by the buyer

In order to accept your return or exchange process, the product should be unused or opened and placed within its original package unharmed

Outside UAE the value is determined according to the fees approved by the shipping company,

inside UAE: 20 dirhams)

Offers and discounted products, which cannot be returned or exchanged.

After all conditions of return or exchange are met, the amount will be returned to your bank account, or credit card, within a few days.

There may be a delay in the return or exchange process, due to the current circumstances and depending on the shipping company.

If you did not receive the refund for a long time, first review your bank account and then contact the credit card provider, the process may take some time.

In the event that the amount is not refunded after meeting all the conditions for the return of the product, you can contact us via e-mail info@almalaky.com or by WhatsApp 0097155547779

Privacy policy

Our products may not be used for any illegal or unauthorized purpose.

The prices of some products on the website may change without prior notice.

New products can be added or existing products removed from the site.

Some products may be available exclusively online through the website.

You can send any questions or inquiries via e-mail info@almalaky.com or by WhatsApp 0097155547779

conditions for the winners

Shipping charges for our winners are with us: inside UAE

An amount of 20 dirhams will be charged for the gift delivery outside UAE

The shipping tax and delivery amount will be calculated by the contest winners (. The cost will be calculated according to the destination country & the weight of the product)

Gifts cannot be exchanged for a monetary amount.

The winner outside the UAE can receive the gift within a maximum period of 3 months and a period of one month for that inside UAE